Delivery costs

Next working day delivery applies to orders placed before 3pm, orders placed after 3pm will arrive the following working day.

For orders below £500, next working day delivery costs £6.95. To secure next working day delivery before 12 noon the cost is £15.00. Saturday delivery is £20.00.

For orders £500 and above, next working day delivery is FREE and next working day delivery before 12 noon is £15.00. Saturday delivery is £20.00.

Where an item must be built to meet the specification of your order (such as a custom configuration on a Mac) lead times may vary. Whilst delivery is typically 10-14 days for customised devices, please allow a maximum of 28-days for delivery.

Dispatch

We will try to make sure that orders placed before 3pm Monday to Friday (excluding public holidays) will be sent on a next business day service for items that are in stock.

Delivery is not available on public holidays.

Where an item must be built to meet the specification of your order (such as a custom configuration on a Mac) lead times may vary. Whilst delivery is typically 10-14 days for customised devices, please allow a maximum of 28-days for delivery.

Deliveries

All deliveries, other than delivery to store, require a signature to confirm your order is delivered and received correctly.

We deliver to addresses in the UK. Products will not be delivered to any address outside the mainland United Kingdom, Northern Ireland or the Isle of Man. Orders and deliveries will not be possible for residents in the Channel Islands or the Isle of Wight.

Unfortunately, we’re unable to change your delivery address to a different one after an order is placed.

Tracking orders

You can track the status of your order via the link within your order confirmation email. Upon dispatch, you will get an email with details of an estimated delivery time and tracking information.

We will let you know if there is an unexpected delay to your delivery.

Delivery damaged or missing

If the package has arrived damaged you should sign the receipt to say the item has been damaged and refuse the delivery – in which case the item is returned to us and we will contact you to arrange a replacement or refund.

We will include a delivery note with the package that details all the items you should expect. If an item is missing from the box you must notify us within 2 working days of receiving the goods. One of our customer services team will then advise of the best resolution.

Cancelling order/ returning products

If you’re not happy with your product or simply change your mind, you must provide us with notice of cancellation within 14-days of delivery. You can notify us by emailing hello@sync-store.co.uk. Once you notify us of your intent to return, simply return the product with the original receipt, in its original and sealed packaging, along with its included accessories to us. Once you have informed us of your intention to return an item/items from your order, you have a further 14 days to return the item/items to us. Sync is not obliged to refund your purchase until the goods have been received into our warehouse and checked.

When you return the goods, please use a tracked delivery service and make sure you have appropriate insurance cover, as we will be unable to refund missing items or items that have been damaged in transit. Return carriage charges are not covered by Sync. Our 14-day cancellation policy also applies to any additional unused services you may have ordered.

We will contact you upon receipt of the returned items to arrange the refund. If you paid for carriage during the ordering process, we will refund your carriage cost at the base value of £6.95 only, regardless of whether or not you paid an additional amount for expedited, special, or scheduled deliveries.

Your refund will be made within 14-days after the item has been received.

Please note that you may not return the following, except in case of defect or lack of conformity:

  • Any device that has been removed from its original packaging
  • Devices that have been personalised (such as engraved)
  • Devices that have been purpose built / tailor-made (such as a Mac with a custom configuration – e.g. additional RAM)
  • Software licenses and/or electronic software downloads
  • Software products that have had their seal broken
  • Services that have been used (such as setup, migration, and configuration services that may have been purchased and carried out whilst purchasing your new Mac)
  • In-ear headphones that have had their seal broken

Please do not deface the retail packaging of the product as this may affect the resale value of the product and the value of your refund.

Please note: these are consumer rights only and do not apply to businesses or education purchases.

Faulty products

As a consumer, you have legal rights in relation to products that are faulty or not as expected. We’re under a legal duty to supply products that meet the requirements to be of satisfactory quality, fit for purpose and as expected. We’ll offer resolutions according to the timelines outlined by the Consumer Rights Act 2015. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

Nothing in these terms will affect your legal rights. If you have received a product that is faulty, you must notify us by email hello@sync-store.co.uk straight away. We will then arrange the best way to return the product and inspect it.

If there is a problem with your product during the warranty period then please email hello@sync-store.co.uk to tell us about the problem. We will then let you know the best course of action.

Where your product stops working properly outside of the initial 30-day period, we can help you to resolve this issue. This may include referring you to the manufacturer, or one of their appointed repair agents.

Product stops working / breaks

When you purchase a new device from us, you’ll get Sync3, your free 3-year guarantee. This means you are covered against mechanical failure or breakdown. We also offer priority diagnostic and repair services as well as annual health checks for your product. Click here for full Sync3 terms and conditions.